1164 | 106 | a new theoretical proposal of tourism mobility paradigm for smart destinations | Rosa Roig; Ilona Beliatskaya
In the post-pandemic world, one of the greatest challenges that tourism destinations still face is the over-tourism crisis. Considering the inherent seasonality of tourism, this implies an excess urban and interurban traffic, an intense territory occupation, and high tourist density in specific periods of the year, which is difficult to manage according to the sustainability principles of the SDGs. The question arises of how the new smart destinations will address the problem of tourism mobility. Most of the research on this issue is focused on the tourism industry and neglects the local community as well as the tourist people._x000D_
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This paper presents a new model of smart tourism mobility to tackle this issue. It is grounded on collective decision-making by the governance paradigm, in which the state participates together with all the stakeholders, private and public ones, and the 2030 SDGs Agenda. The centrality of the pedestrian and the marginality of motorized mobility will be at the center following the inverted pyramid of mobility. To optimize efficiency in mobility management, this model is based on big data, which is the main source of information to offer a solution that combines comfort and fluidity. It is designed to avoid pedestrian and vehicular conglomerations at the destination, reducing unwanted carbon emissions._x000D_
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Therefore, this research carries out, first, a review of the literature on tourist mobility in smart destinations. Secondly, the concept of tourism governance is discussed, where the roles of different actors are analyzed (resident population, companies, civil society, and tourists). As an outcome, this paper will present a smart tourism mobility paradigm that meets the demands of all the actors involved, following the UNWTO Smart Tourism Destination model._x000D_
Rosa Roig; Ilona Beliatskaya
University of Valencia; Estonian Business School
ID Abstract: 106