1257 | 268 | Mobility as a Service: Which resources are enablers and who is being excluded? | David Vale, Mauricio Orozco Fontalvo, Filipe Moura

The Mobility as a Service (MaaS) concept and shared mobility services have rapidly spread throughout European cities, influencing both travel patterns and urban planning, becoming an important discussion topic. Yet, due to geographic availability or resources like mobile data, digital literacy or vehicle-riding skills (i.e., bicycles) access to these services is restricted for some population segments. Moreover, these services are frequently more expensive than traditional modes of transportation, which may contribute to social exclusion and socio-territorial inequalities. In this study, we aim to identify the population segments that have the resources to use MaaS and those that do not. For this, we conducted a survey (n=2000) in Lisbon, inquiring about sociodemographic characteristics, travel patterns, and experiences with shared mobility services. Our results indicate that between 20-30% of respondents lack the necessary resources to use MaaS, and this is significantly influenced by their profile and current access to the transport network. We also highlighted the population segments that are being excluded and those with the highest adoption potential. We address the importance of providing flexibility for different enablers to increase accessibility and conclude that public authorities need to guarantee that the provision of new mobility services such as MaaS is in line with the societal goals of the city.

David Vale, Mauricio Orozco Fontalvo, Filipe Moura
CIAUD, Lisbon School of Architecture, University of Lisbon; CERIS, Instituto Superior Técnico, University of Lisbon

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ID Abstract: 268