The problem of public transport in the city of Encarnación dates back several years, despite constant attempts to improve the service, currently there is no progress in this regard. The constant complaints from the users refer to the infrequency, lateness and poor condition of the buses. Due to the problems that the public transport system of the city currently has, citizen participation becomes totally necessary and of great importance as a means of governance aimed at improving the public transport system of the city. For all of the above, this research focused on analyzing the importance of citizen participation as a means of governance for the quality of the public transport service in the city of Encarnación, as well as specific objectives: Define the concept of citizen participation from the public management perspective; Describe the operation and organizational composition of the public transport system of the city of Encarnación; Identify the mechanisms and spaces for citizen participation in the public transport system of the city of Encarnación. Regarding the methodology used, it was a mixed or qualitative-quantitative investigation. For this, the survey was used, based on a non-probabilistic sample of 100 public transport users, as well as the interview, already with 2 public transport businessmen in the city of Encarnación, being a non-probabilistic sample for convenience. The result of this investigation was that citizen participation is a means of direct involvement aimed at generating quality public services, since it involves and commits the population in planning, decision-making, cost control and prevention of the corruption.
«-Fátima Centurión Irigoitia; -Dolores Sánchez-Aguilera; -Ever Lezcano González; «
«-Fátima Centurión Irigoitia; Universidad Nacional de Itapúa. -Dolores Sánchez-Aguilera; Universidad de Barcelona. -Ever Lezcano González; Universidad de Barcelona.»
ID Abstract: 968